September 7, 2022

[24]7.ai and CxOutsourcers Announce Platinum Partnership for Las Vegas Mindshare Event

[24]7.ai, a recognized leader in omnichannel conversational AI and contact center services, and CxOutsourcers Mindshare Group, have announced a new sponsorship deal that will see [24]7.ai […]
September 5, 2022

BPO: Quality Assurance Best Practices in Cloud Contact Centers

What is Contact Center Quality Assurance? In a fast-growing economy, the need for customer satisfaction can not go ignored. While good customer service speaks volumes of […]
September 5, 2022

BPOs Nurture Human Intelligence in Contact Center Outsourcing

Virtual agents make modern customer service outsourcing more efficient, but they will never wholly replace human agents. While bot technology has made great strides, people’s emotional […]
September 5, 2022

Why the Best BPO is Your Strategic Partner

It may seem odd to consider your BPO (business process outsourcer) as a strategic partner. After all, shouldn’t a BPO simply supply agents trained in your […]
September 5, 2022

Your BPO Checklist: 5 Essential Qualities & 4 Simple Steps

There are great reasons to partner with a business process outsourcing (BPO) provider, but choosing the right one—especially as the Covid-19 pandemic has unleashed an unprecedented […]
August 3, 2022

What Our CX Polling Says About … Your Customer Service

Every few months we like to see what conclusions we can draw from the results of the biweekly polls we’ve been running on LinkedIn for over […]