[24]7.ai, a recognized leader in omnichannel conversational AI and contact center services, and CxOutsourcers Mindshare Group, have announced a new sponsorship deal that will see [24]7.ai […]
What is Contact Center Quality Assurance? In a fast-growing economy, the need for customer satisfaction can not go ignored. While good customer service speaks volumes of […]
Virtual agents make modern customer service outsourcing more efficient, but they will never wholly replace human agents. While bot technology has made great strides, people’s emotional […]
It may seem odd to consider your BPO (business process outsourcer) as a strategic partner. After all, shouldn’t a BPO simply supply agents trained in your […]
There are great reasons to partner with a business process outsourcing (BPO) provider, but choosing the right one—especially as the Covid-19 pandemic has unleashed an unprecedented […]
